Luciana Briciu
Better customer care when I'm around
Did you know that the cost of acquiring a new customer can be as much as five times higher than retaining an existing one?
If you’re a owner or a manager of a hospitality establishment who is seeking to enhance guest interactions, let me be your partner.
If you're a front-line server aiming to improve customer care skills - I'm here to help you overcome your challenges.
“Train people well enough so they can leave.
Treat them well enough so they don't want to.“
Richard Branson
Hello there,
I'm Lucy
A hospitality trainer, passionate about customer care and great interactions.
My goal is to build exceptional teams, one training at a time.
What’s yours?
About me
I’m an empathetic, dedicated trainer and coffee enthusiast, that's driven by an immense passion for delivering exceptional services.
Always ready to spread some smiles around me, with a positive attitude and lots of energy, I’m convinced that a day without laughter is a wasted one. I enjoy traveling, reading and taking care of my plants. Usually, in my free time you’ll see me with a cup of coffee, among plants.
My wish is to empower employees in customer service industries, equipping them with essential skills to enhance their service delivery and support business growth.
My mission is simple: to make every interaction a great one. From offering a warm smile to suggesting quick solutions, I believe in creating positive and personalized experiences that leave a lasting impression.
What to expect: I promise my clients a relaxed atmosphere, with lots of smiles. I believe that learning should be enjoyable, therefore, my services are designed to be interactive, engaging, with plenty of activities that allow participants to develop new skills while having fun.
Reach out
How can I help you
Experience and Expertise
14+ years of customer-facing experience
100+ trainees from different countries
180+ training hours on various subjects
Comprehensive Training Programs
I offer a range of training programs designed to equip your staff with the essential skills to deliver top-quality service. From general customer care and complaint handling to hospitality skills and obtaining performance, I cover it all.
Results-Driven Strategies
My focus is on practical strategies that bring real results. I will provide your team with the best techniques and tools to enhance service delivery, improve guest satisfaction, and support your business growth.
Personalized Approach
I believe in customizing my training programs to meet your team’s specific needs. I take the time to understand your business goals and challenges, ensuring that my services align with your objectives and culture.
Building exceptional teams, one training at a time.
My services
Great customer service is something your clients return for, and exceeding their expectations is always a challenge. Excellent customer care is rare because we are not all born with these skills, but they can be taught.
I believe in the power of empathy, a friendly smile, lifting others up, continuous learning, and kindness. If these resonate with you and you're looking for someone to help achieving your goals, take a look at my services below.
BEST
SERVICES
Customer Care Training and Workshop
Teaching hospitality workers how to exceed expectations and overcome challenges.
From the first "hello" to crisis management, specific hospitality challenges or generic interactions, we’ll cover all your team’s needs.
Most restaurants and hotels I know, handle training in-house (still using their active servers), and usually is related to learning the menu - food and beverages - and other technical details. Almost nothing about customer interaction or how to deliver top-notch services, customer retention or teamwork. Which often leads to unsatisfied customers and employees.
Consulting and Quality Assurance Audits
If you want to elevate your services and train your employees, but don't know where to begin, this is for you. This services can include training needs assessments, performance reviews and goal settings for your teams.
Don't underestimate the impact customer-facing staff can have on customer’s experience and make sure your people are following the highest service delivery standards.
Find out your business’ strengths and use them in your favor.
Remember: “You don't have to be great to start, but you have to start to be great.”
(Zig Ziglar)
Explore the possibilities by combining these services to create a customized package that perfectly aligns with your business’ objectives.
Request offer
My services are primarily available to clients located in Romania and Greece, but I am open to consider requests from other locations too.
Please reach out to discuss your needs and find out how we can work together.
Get in touch.
Differentiate yourself from the competition and invest in your employees.
Tell me know how can I help you achieve your goals and inspire your team. I know that every team is unique, so let's connect and discuss your specific needs.
Spreading smiles around,
Lucy
Ready to take your team's customer service to new heights and create unforgettable experiences?
